Flipping Out

So, you guys remember when I told you about the Flip’s virtual indestructibility? Apparently, I was wrong. I put the thing down on my desk, went to bed, and came back the next morning. This Flip video camera that had been undisturbed the whole night through suddenly had a crack in its LCD screen, and not on the glass on the outside, no. The liquid crystal was leaking into the thing. Needless to say, I was not happy when I noticed this. So, I gave Flip Support a little call and they told me to send it to them and that it would cost me $29.99 plus shipping. I boxed it up and shipped it through FedEx, and that’s all I’m going to tell you all until the Flip is safely back in my possession.

Okay, now that the Flip is back with me, here we go.

It turns out that the whole thing actually cost me $79.99 PLUS what it cost for me to ship it there. Then, there was a whole mess with FedEx that I won’t get into because it was a one-time screw-up and they usually are very good. Following that, I had to wait a week for the processing period (which I was never told about. I was told that they would send me a replacement as soon as they had mine.) Keep in mind that I was never told about this processing period, not once. I was in contact with no less than four different Flip Support employees and every time, I was told that a new Flip would be shipped as soon as they received mine. Only when I called AFTER they had received it did they tell me that, for some reason, they had to PROCESS it. I was not told how long this processing period would take. I was simply told to wait for my new Flip. Granted, I did receive it, but a week’s unexpected delay is not something I can forgive easily.

If my Flip breaks again, I’m getting a Kodak Playsport.